Kia Ora,
HOW CAN WE HELP?

If your device is showing a blank screen in the MĀORI+ app, you are probably running an old outdated version of the app.

Update your app to the latest version from the Apple App Store or the Google Play Store.

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You may need to reset your password to sign in.

MĀORI+ is available on the following platforms

• Web
• iOS
• Android
• Android TV
• Chromecast
• Airplay
• Meta Quest

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Web

MĀORI+ is compatible with the following web browsers on your computer:

• Google Chrome (Recommended for best performance)
• Microsoft Edge
• Firefox
• Safari

For the best experience, please make sure you are running the latest version of the browser.

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Smartphones and Tablets

MĀORI+ is supported on the following mobiles and tablets:

iOS - MĀORI+ is supported on iPhones and iPads running iOS 16.4 or above. Download on the Apple App Store.

‍Android OS - MĀORI+ is supported on Android powered mobiles and tablets running Android OS 7.0 or above. Download on the Google Play Store.

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Chromecast and Airplay

iOS - You can use Chromecast or Apple AirPlay MĀORI+ from your iPhone or iPad running iOS 16.4 or above.

Android OS - You can Chromecast MĀORI+ from your Android powered mobile or tablet running Android OS 7.0 or above.

Airplay Built-in Smart TV - You can use AirPlay from your iPhone or iPad running iOS 16.4 or above to stream to AirPlay-enabled smart TVs. Check the list of compatible Smart TVs.

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Smart Televisions and Connected Devices

Android TV - You can download MĀORI+ on smart televisions powered by Android TV  and Android TV devices running Android TV OS 10 or above. Search for MĀORI+ in the Google Play Store on your Android TV device and install.

Google TV - Search for MĀORI+ in the Google Play Store on your Google TV device and install.

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Meta Quest

MĀORI+ is supported on Meta Quest 3 and 3s. Download on the Meta Quest Store.

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Please note: Due to content rights, some content may not be available outside Aotearoa.

Sign in to let MĀORI+ save your viewing progress, sync My List, and sync activity across supported devices.

It also helps MĀORI+ comply with content rights restrictions from our suppliers.

To reset your password, go to the sign in page on the MĀORI+ website or mobile app and select Reset Password.

You will receive a 6-digit verification code to verify your identity before you can create a new password.

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If you are signed in, update your password in your MĀORI+ Account Settings.

• Open Account Settings.
• Select Reset Password.
• Follow the prompts to confirm your identity.
• Create and save your new password.

Try these checks if your verification email has not arrived.

• Check your spam or junk folder.
• Confirm that you entered the correct email address.
• Wait a few minutes, then request another verification email.
• Add MĀORI+ to your safe-senders list if messages continue to be filtered.

If these checks all fail, the email may be getting blocked by your email service provider. Consider signing in with a Google or Apple account. Or try creating a free Gmail account to sign up to MĀORI+.

Use the verification message sent to the email address you entered during sign-up.

• Check your email inbox for a 6-digit code to verify your email address.
• Open the verification email from MĀORI+.
• Enter the verification code on the Confirm Your Identity screen.

To update your MĀORI+ app on your mobile or tablet, go to the MĀORI+ app store listing on the Apple App Store or Google Play Store and select Update.