You may be signed out because of session limits, a security check, a password change or other account activity.

• For security reasons if you don’t use the device for 30 days.
• Sign in again. If this happens repeatedly, reset your password and contact MĀORI+ support.
• All users are logged out after 60 days for security reasons.

Use the on-screen sign-in instructions in the MĀORI+ Android TV or Google TV app.

• Open MĀORI+ on your TV.
• Select Sign In.
• Scan the QR code or follow the activation-code instructions.

If you do not have an account, create one first on the MĀORI+ website or mobile app.

When you set up a MĀORI+ account, you will be prompted to create a passkey.

For existing users, the ability to set up a passkey will be coming soon.

To permanently delete your MĀORI+ account, go to the Account settings section on the MĀORI+ website or mobile app and select Delete Account.

MĀORI+ collects and manages personal information needed to provide and protect the service.

‍Details about what is collected, why it is used and your privacy rights are available in our Privacy Policy.

The profile may have been deleted, or you may be signed in to a different MĀORI+ account.

‍Check the account and sign-in method you are using, then return to the profile selection screen.

No, you cannot delete the Tamariki Profile.

‍Every MĀORI+ account includes your Primary Profile and a Tamariki Profile. These profiles cannot be deleted.

A MĀORI+ account can have up to five profiles in total, including your Primary Profile and Tamariki Profile. Theses two default profiles cannot be deleted. This means you can create up to 3 additional profiles per account.

If you see a different account after signing in, you likely used a different method or email than the one linked to your usual MĀORI+ account. Check the email address in your account settings.
If it is different, sign out and use the method you originally used.

If you sign in with a different method that uses the same email address, you will be prompted to link the accounts so you can use either method to access the same profiles, viewing history and My List.

If you use a different email address, this will be treated as a different a separate account.

You can sign into MĀORI+ using the following sign-in methods:

• Email and Password
• Passkey
• Google Account
• Apple Account
• QR Code (when signing in on TV)

To reset your password, go to the sign in page on the MĀORI+ website or mobile app and select Reset Password.

You will receive a 6-digit verification code to verify your identity before you can create a new password.

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If you are signed in, update your password in your MĀORI+ Account Settings.

• Open Account Settings.
• Select Reset Password.
• Follow the prompts to confirm your identity.
• Create and save your new password.

This message means a MĀORI+ account is already registered with your email address.‍

Try signing in with the sign-in method or email you used previously, or Reset Password if you cannot remember your password.

Try these checks if your verification email has not arrived.

• Check your spam or junk folder.
• Confirm that you entered the correct email address.
• Wait a few minutes, then request another verification email.
• Add MĀORI+ to your safe-senders list if messages continue to be filtered.

If these checks all fail, the email may be getting blocked by your email service provider. Consider signing in with a Google or Apple account. Or try creating a free Gmail account to sign up to MĀORI+.

Yes, you can sign in with Google or Apple.

‍You can create or access a MĀORI+ account using your Google or Apple account.If the email address in your Google or Apple account is already registered via another sign-in method, you will be asked to link the accounts so you can sign in by either method.

If you are certain you used the correct email and reset your password on or after 11 August 2025 but still cannot sign in, follow these steps.

• If you use the mobile app, ensure you have updated to the latest version from the Apple App Store or Google Play Store. Version 6.0.0 and later uses our new authentication system.
• If you use the Android TV app, update to the latest version on the Google Play Store. Version 1.0.3 and later use our new authentication system.

If you still have issues signing in, reset your password on the MĀORI+ website or in the latest version of the mobile app.

Use the verification message sent to the email address you entered during sign-up.

• Check your email inbox for a 6 digit code to verify your email address.
• Open the verification email from MĀORI+.
• Enter the verification code on the Confirm Your Identity screen.

To update your MĀORI+ app on your mobile or tablet, go to the MĀORI+ app store listing on the Apple App Store or Google Play Store and select Update.

A passkey is a secure way to sign in without entering a password.‍‍

‍It uses your device's Face ID, fingerprint, PIN or screen lock.Passkeys may only be available on supported devices and browsers. Your biometric information stays on your device and is not shared with MĀORI+.